cara handling complain

1.Listen carefully and objectively: Listen carefully to the complaint and try to remain objective to gain a true understanding of the situation.

2.Acknowledge the complaint: Acknowledge the customer’s complaint and make sure he or she feels heard.

3.Apologize: Apologize for the customer’s experience, even if the problem wasn’t your fault.

4.Offer a solution: Propose a solution or course of action to address the issue.

5.Follow up: Follow up with the customer to ensure that the issue has been resolved to their satisfaction.

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